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"As part of our continuous process improvement program, Custom Window Systems spent countless hours looking for an innovative system that could provide the functionality beyond that of our largest competitors without the need for the IT infrastructures that they employ. We ultimately selected the PrefSuite software from Preference North America." "PrefSuite provided us with a real-time system that allows all of our internal stake-holders immediate access and control of their area of responsibility. Additionally, our largest clients are networked directly to our production system, while the PrefWeb product extends our reach into our dealer network. EDI functionality connects to our suppliers reducing carrying costs using JIT inventory control. Plant automation is achieved by driving plant floor equipment directly from the system. PrefSuite provides us a complete picture of our day to day operations and allows us to fine tune on the fly." "Preference recruits from within the industry hiring engineers, plant and production managers, and logistics personnel in addition to their technical software specialists. With that support team, we installed their system on time and on budget while at the same time reducing our IT staff by 75%. This in turn reduces our resourcing risk while using Preference's research and development efforts to maintain our competitive edge. They share their development plans, and our assessment is that we will keep this advantage for years to come." "Since our implementation of PrefSuite, we have realized enormous benefits in not only our order entry processing, but our overall plant throughput. The system's ability to seamlessly tie together our front end order entry with our back end production scheduling and shipping has dramatically reduced our overall lead times, greatly reduced our order entry and shop floor errors, improved our productivity and cost efficiency, as well as driven higher customer satisfaction and retention." "We sincerely believe that while some of our competitors have faltered, by deploying PrefSuite, we have been able to ride out the current market conditions. PrefSuite has set a standard in the industry that few if any will be able to achieve."
John Cwik - CEO, Custom Window Systems, Ocala, FL |